FAQ

10 FAQs

  • When will my magazine arrive?

    We issue the magazine around the 15th of each month. It is either issued direct to your door or inbox via a link to the website. You will then need to login with your details.

  • How can i acess my magazine?

    Log in to your account on Allthingsarb.co.uk and look on the menu bar for magazines. You can then select the year and month from the drop down to read the magazine from that month.

  • How is payment taken?

    Payment is taken via our card provider Stripe or Paypal. Both are very secure systems and your card details are not seen by us at anytime.

  • Can i request a refund?

    If you are a print magazine subscribers. You have to cancel your membership before the 5th of the next month. Otherwise you will be charged for the next edition. To cancel you need to login to your account and raise a ticket with us.

    If you are a digital magazine customer, you can cancel your magazine at anytime by going to your account raising a ticket.

    Please note you will not be refunded for the months you have been subscribe, your will only be issued a refund for the credit remaining on your account.

     

  • How do i login in to Arb TV?

    Your username and password for Allthingsarb.co.uk are also the same for arbtv.co.uk  if you have any issues please raise a ticket.

  • How many magazines will i recive each year?

    We publish 8 issues per year including the Trade Show issue magazines.

     

  • What is included in the magazine?

    Each issue is packed with over 40+ pages, its content includes advice on marketing your business, new product launches, updates on the industry, run down on the latest pest and disease. Content written by fellow tree surgeon including the latest product review, testing of equipment. Talk of new ways of climbing and how to help run your business.

  • My magazine has not arrived?

    Raise a ticket with our team and we will send you a link directly to the magazine so you can view it straight away online. We will also chase up and send you another copy if your a print customer.

     

     

  • Can i contribute to the magazine?

    Yes, we would like to see what you have.

    Please email  [email protected]

  • Can i request a print copy of the magazine?

    No from 2018 we will not longer be accept request for print. We took the decision to help reduce our carbon foot print and to also offer give you our reader a better experience.

    If you signed up before 2018 you will still be issued a print copy of the magazine until your subscription is cancelled.